- RETURNS Merchandise ordered incorrectly will be accepted for credit provided it is returned within 30 days, freight prepaid, undamaged in its original package, and in saleable condition. All claims must be made within 10 days of receipt of shipment. All returns must have prior authorization and are subject to a 15% restocking charge; more for "non-stock" or special order items. No return will be accepted without a Hydra International Corp. Inc. invoice number, ship date and Return Authorization number. DO NOT write addresses or Return Authorization numbers on the outside of the manufacture’s boxes as products must be in resalable to receive credit. Package all returns to prevent damage in transit. Customer is responsible for all costs associated with a refused order.
- All returns must be sent to Hydra International Corp. Inc., The Pinnacle Building, 3455 Peachtree Rd NE, Suite 500, Atlanta, GA 30326.
- Items Damaged in Transit
a) If any items have been damaged in transit we ask that you report it to us immediately upon receipt of the goods.
b) We may ask for photographic evidence so we can take it up with the courier.
c) We will issue a replacement item or refund the full value of your item damaged via your original method of payment.
- Items Faulty on Arrival
a) If your items turn out to be faulty on arrival then we also ask that you let us know immediately via our contact form, email or customer service hotline.
b) Items should be returned in their original packaging with any accompanying documentation or accessories.
c) If we can verify the fault at our end then we will issue a replacement to be sent out the very same day.
d) We can also issue a full refund if you wish and your payment will be returned via your original payment method.
e) We will analyze return goods and if they prove not faulty then we will return the item to you and you will be liable for the return transit costs.
- Wrong Item Received / Item Not Received
a) If your delivery is incorrect for any reason i.e. an item has been missed from your order or you have received the wrong item then we will automatically replace or refund your item at your request.
b) If you require a refund then you must inform us immediately and not open any of the packets themselves.
c) We will then ask you to return the goods and upon arrival at our office we will refund you via your original payment method.
d) If you have not received an item we will send this out the very next day working day with free delivery.
- Other Returns
No other return of goods will be accepted.
- Product specifically Excluded for return:-
- Non-standard products-including special and systems made for specific project.
- All returns will be subject to our scrutiny prior to refund or exchanges being made.
- Refunds will be processed within 14 calendar days from receiving the item.