Delivery Information

  1. We ship internationally and we will only ship to delivery destinations as outlined upon checkout.

  2. Hydra ship orders to every corner of the globe, from small orders to large wholesale orders. Since arrangements vary depending on size of the order, location and timing, please contact us for the most efficient and economical means of shipping your order. 

  3. Orders will be shipped via UPS Ground or Other Tracked service. Actual Shipping cost will be billed at the time of shipment. You pay only the actual freight cost necessary to get the order delivered to you. We do not mark up the freight costs, nor do we charge packaging and handling charges like many other online firms. We want you to be satisfied with our product, our service and our low cost shipping because we value your business and want you to come back again.

  4. All hazardous shipments are subject to an additional handling charge. We reserve the right to ship partial shipments. Payments of partial shipments are due according to invoice terms.

  5. All orders sent via courier must be accepted with a signature upon delivery under all circumstances unless you instruct as to “leave safe”. Goods left without signature at the customer’s request are at the customer's own risk.

  6. The buyer shall be deemed to have accepted the goods 24 hours after delivery to the buyer.

  7. Acceptance of delivery of the goods shall be deemed to be conclusive evident of the buyers acceptant of these conditions.

  8. Upon receipt of shipment, please check for external or internal damage and for correct quantities. Make a note of any damage on the freight bill. Keep all original packaging for freight company inspection and give us a call immediately to arrange for replacement.

  9. Tracking information will be provided via email for courier deliveries (where you have supplied an email address) once your order has been processed. Delivery timescales are not guaranteed.

  10. Goods will only be deemed as lost if 
    a) we cannot locate them through tracking
    b) items fail to arrive within 10 working days of initial despatch.

  11. Any goods deemed as lost will be replaced subject to varying delivery timescales.

  12. We are not obliged to provide delivery details and as such all delivery information is supplied at our discretion only. 

  13. Bulk orders and other large items may be despatched using a dedicated pallet delivery service.

  14. Please ensure you are able to accept delivery of pallets prior to making your order as specified above.

  15. We ensure all items are despatched in the condition specified in the listing and are packed suitably in all cases by our dedicated handling staff. 

  16. Delivery times cannot be guaranteed. We will make every effort to deliver your item within the specified time or, if no date has been agreed, (within a reasonable time from the date of your order). However, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In such cases, we will deliver your items as soon as is reasonably possible. 

  17. You must inform us within two working days if the goods are damaged in transit and ten working days if lost so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

  18. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

  19. You must ensure you provide us with correct delivery address, email and telephone number details prior to despatch. Failure to do so may result in items being returned to us. You will be liable for re-delivery charges should this occur in all circumstances.

  20. Extended area surcharges may apply to certain overseas locations. We reserve the right to amend delivery charges prior to despatch, and will duly inform the customer. You will be given the rightful option to cancel or proceed with the order in these circumstances.

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